Privacy Policy

Last updated: September 2026

Skin to Perfection respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit skintoperfection.com.au, purchase products from us, contact us, subscribe to our marketing or otherwise interact with Skin to Perfection.

1. Who we are

In this Privacy Policy, “Skin to Perfection”, “we”, “us” and “our” refer to the business operating skintoperfection.com.au.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Email: skintoperfection@gmail.com

2. What personal information do we collect?

Depending on how you interact with us, we may collect information including:

your name;
email address;
telephone number;
billing and delivery address;
order and purchase information;
products purchased;
account information if you create an account;
information you provide when contacting us;
information you provide when entering a competition or promotion;
marketing preferences;
feedback, reviews or other information you voluntarily provide; and
information about how you use our Website.

When you make a purchase, payment information may be processed by a third-party payment provider. We do not intend to store your complete credit or debit card number.

3. Information collected automatically

When you visit our Website, we and our service providers may automatically collect certain technical information, including:

IP address;
browser type;
device type;
operating system;
pages visited;
links clicked;
approximate location derived from technical information;
referring website;
date and time of visits; and
information about how you interact with the Website.

This information may be collected using cookies, pixels, tags, analytics tools and similar technologies.

4. Cookies

Our Website may use cookies and similar technologies to help the Website function, remember preferences, understand how visitors use the Website and improve our marketing.

Cookies may be used for purposes including:

keeping products in your shopping cart;
remembering preferences;
processing purchases;
understanding Website traffic;
measuring advertising performance;
improving Website functionality; and
displaying advertising that may be relevant to your interests.

You can generally control or disable cookies through your browser settings. Some Website functionality may not work correctly if certain cookies are disabled.

5. How we collect personal information

We may collect personal information directly from you when you:

purchase a product;
create an account;
complete a form;
contact us;
subscribe to our email or SMS marketing;
enter a competition or promotion;
submit a review or testimonial;
interact with us through social media; or
otherwise provide information to us.

We may also collect certain information automatically when you use our Website through cookies, analytics and similar technologies.

Where appropriate, we may receive information from third-party service providers involved in operating our Website, processing payments, delivering products or providing marketing and analytics services.

6. Why we collect and use personal information

We may collect, hold, use and disclose personal information for purposes including:

processing and fulfilling orders;
arranging delivery;
processing payments;
communicating with you about your order;
responding to enquiries;
providing customer service;
managing customer accounts;
processing returns, refunds and exchanges;
improving our products, services and Website;
analysing Website usage and customer behaviour;
preventing fraud and maintaining Website security;
managing competitions and promotions;
sending marketing communications where you have consented or where otherwise permitted by law;
maintaining business and accounting records; and
complying with legal obligations.

We only seek to collect information that is reasonably necessary for these purposes.

7. Marketing communications

If you subscribe to receive marketing from Skin to Perfection, we may send you emails, SMS messages or other marketing communications about products, offers, services, news and promotions.

You can unsubscribe from marketing communications at any time by using the unsubscribe facility included in the relevant communication or by contacting us.

We will handle marketing communications in accordance with applicable Australian laws, including the Spam Act 2003.

Commercial email and SMS marketing in Australia generally requires consent and must include a functional unsubscribe mechanism.

Transactional communications relating to an order, such as order confirmations and delivery updates, may still be sent where reasonably necessary to provide the service you have requested.

8. Third-party service providers

We may use third-party service providers to operate our business and Website.

Depending on the services we use, these providers may include:

website and ecommerce platform providers;
payment processors;
delivery and courier providers;
email and SMS marketing platforms;
customer relationship management systems;
analytics providers;
advertising platforms;
IT and cloud storage providers;
customer service providers; and
accounting or professional service providers.

These providers may receive or process personal information only to the extent reasonably necessary to provide services to us or as otherwise permitted by law.

9. Shopify and payment providers

Our online store may use third-party ecommerce and payment services to process purchases and payments.

Where these providers process your personal information, their own privacy policies and terms may also apply.

We do not ask you to provide complete payment card details directly to us by email or through other unsecured methods.

10. Advertising and analytics

We may use analytics and advertising technologies, including services provided by third parties, to understand Website activity and measure the effectiveness of our advertising.

These technologies may collect information about your Website activity and interactions with advertisements.

Where enabled, these services may use cookies, pixels or similar technologies to help us understand which advertising campaigns are effective and to provide or measure targeted advertising.

You may be able to control certain advertising and tracking preferences through your browser, device or the relevant third-party platform.

11. Social media

If you interact with Skin to Perfection through social media platforms, the relevant social media platform may collect and process your personal information in accordance with its own privacy policy.

We may receive information that you choose to make available to us through those platforms.

12. Disclosure of personal information

We may disclose personal information to third parties where reasonably necessary for the purposes described in this Privacy Policy.

These third parties may include:

payment providers;
delivery and logistics providers;
ecommerce and website providers;
email and SMS marketing providers;
analytics and advertising providers;
IT and cloud service providers;
professional advisers;
accountants and legal advisers;
government agencies, regulators or law enforcement where required or authorised by law; and
other service providers who assist us in operating our business.

We do not sell your personal information.

13. Overseas disclosure

Some of our service providers may store or process personal information outside Australia.

Depending on the services we use, information may be disclosed to or stored in countries including the United States and other countries where our technology and service providers operate.

Where the Australian Privacy Act and Australian Privacy Principles apply to our handling of your information, we will take reasonable steps to ensure that overseas disclosures are handled in accordance with applicable privacy requirements.

14. How we hold and protect personal information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Security measures may include access controls, passwords, secure systems, encryption and the use of reputable third-party service providers.

However, no online system or method of electronic transmission can be guaranteed to be completely secure.

15. How long we keep personal information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to provide products and services, maintain business records, resolve disputes and comply with legal, tax and accounting obligations.

When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it, subject to any legal obligations requiring us to retain it.

16. Accessing your personal information

You may contact us to request access to personal information we hold about you.

We will generally provide access unless an exception applies under applicable law.

To request access, contact:

skintoperfection@gmail.com

We may need to verify your identity before providing access to personal information.

17. Correcting your personal information

If you believe that personal information we hold about you is inaccurate, incomplete or out of date, please contact us and ask us to correct it.

We will take reasonable steps to correct information where appropriate.

18. Privacy complaints

If you believe we have mishandled your personal information or breached applicable privacy requirements, please contact us first so that we can investigate and respond.

Please send privacy complaints to:

skintoperfection@gmail.com

We will acknowledge and investigate your complaint and aim to respond within a reasonable period.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

More information about making a privacy complaint is available from the OAIC.

19. Sensitive information

We generally do not ask customers to provide sensitive information through our online store.

Please do not provide health information, medical information or other sensitive information through the Website unless it is specifically requested and necessary for the service you are seeking.

If sensitive information is collected, we will handle it in accordance with applicable Australian privacy laws.

20. Children

Our Website is intended for a general audience and is not specifically directed at children.

We do not knowingly collect personal information from children where doing so would be unlawful.

If you believe a child has provided personal information to us, please contact us so that we can assess and, where appropriate, delete the information.

21. Links to other websites

Our Website may contain links to websites operated by third parties.

We are not responsible for the privacy practices or content of third-party websites.

We recommend reading the privacy policy of any third-party website before providing personal information.

22. Your choices

You can choose not to provide certain personal information.

However, some information is necessary for us to process an order or provide a service. If you do not provide information that is reasonably necessary for these purposes, we may not be able to fulfil your request.

You can also unsubscribe from marketing communications at any time.

23. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, service providers or applicable laws.

The latest version will always be published on this Website.

We recommend checking this page periodically for updates.

24. Contact us

For questions, requests for access or correction, or privacy complaints, please contact:

Skin to Perfection
Email: skintoperfection@gmail.com
Website: skintoperfection.com.au