Terms & Conditions
Last updated: September 2026
These Terms & Conditions apply to purchases made through skintoperfection.com.au (the “Website”) and govern your use of the Website and purchase of products from Skin to Perfection.
By using this Website or placing an order, you agree to these Terms & Conditions.
1. About Skin to Perfection
Skin to Perfection is an Australian beauty business offering professional skincare treatments and skincare products for purchase online.
In these Terms & Conditions, “Skin to Perfection”, “we”, “us” and “our” refer to the business operating the Website.
If you have any questions about these Terms & Conditions, please contact us at:
Email: skintoperfection@gmail.com
2. Products and product information
We take reasonable care to ensure that product descriptions, images, ingredients, pricing and other information displayed on the Website are accurate and up to date.
However:
- product colours and packaging may vary slightly from images displayed on the Website;
- manufacturers may update product packaging or formulations from time to time;
- product availability may change without notice; and
- information on the Website should not be relied upon as medical advice.
You should always read the product packaging and instructions before using a product.
If you have a known allergy, sensitivity, skin condition or other concern, you should check the ingredients of a product and seek appropriate professional or medical advice before use.
3. Skincare products and results
Individual skin types and responses to skincare products vary.
Information provided on this Website about skincare, ingredients or expected results is provided for general informational purposes only and is not intended to diagnose, treat, cure or prevent any medical condition.
We do not guarantee that a particular product will achieve a particular result for every customer.
You are responsible for following the product manufacturer's instructions and using products as directed.
If you experience an adverse reaction, discontinue use and seek appropriate medical advice.
4. Product availability
All products are subject to availability.
If a product becomes unavailable after you have placed an order, we will contact you as soon as reasonably practicable and may offer you:
- an alternative product;
- a delayed delivery; or
- a refund for the unavailable product.
If we cannot fulfil your order, we will provide an appropriate refund.
5. Pricing
All prices displayed on the Website are in Australian dollars (AUD) and include GST where applicable.
We reserve the right to change product prices at any time. A price change will not affect an order that we have already accepted and confirmed.
While we take reasonable care to ensure pricing is accurate, if a genuine pricing error occurs, we may contact you before processing the order to confirm whether you wish to proceed at the correct price.
6. Orders
When you place an order through the Website, you are making an offer to purchase the selected products.
You will receive an order confirmation after your order has been submitted. An order is not considered accepted until we have confirmed the order and, where applicable, payment has been successfully processed.
We reserve the right to refuse or cancel an order where:
- a product is unavailable;
- there has been an obvious pricing or product description error;
- we reasonably suspect fraudulent or unauthorised activity; or
- we are otherwise unable to fulfil the order.
If we cancel an order after payment has been made, we will refund the amount paid for the cancelled order.
7. Payment
Payment must be made using the payment methods available at checkout.
Payments may be processed by third-party payment providers. Your payment information may be handled directly by those providers in accordance with their own terms and privacy policies.
We do not intend to store complete credit or debit card details on our own systems.
8. Shipping and delivery
We currently deliver to addresses within Australia unless otherwise stated on the Website.
Shipping costs and estimated delivery timeframes will be displayed at checkout or communicated before your order is completed.
Delivery timeframes are estimates only and may be affected by factors outside our reasonable control, including courier delays, weather, public holidays or other unforeseen circumstances.
Once an order has been dispatched, you may receive tracking information where available.
Please ensure your delivery address is correct before completing your order. We are not responsible for delays or additional delivery costs caused by an incorrect or incomplete address supplied by you.
If your order does not arrive within a reasonable timeframe, please contact us so that we can investigate with the relevant delivery provider.
9. Change of mind returns
Unless otherwise stated on the Website, we do not offer refunds or exchanges simply because you have changed your mind.
For hygiene and safety reasons, opened or used skincare and beauty products may not be eligible for return where the product is otherwise not faulty.
However, this policy does not affect your rights under the Australian Consumer Law.
If we offer a specific change-of-mind return policy for a particular product or promotion, the conditions of that policy will be displayed at the time of purchase.
10. Faulty, damaged or incorrect products
We want you to be happy with your purchase.
If you receive a product that is:
- faulty or defective;
- damaged on arrival;
- significantly different from what was described;
- not of acceptable quality; or
- incorrect,
please contact us at skintoperfection@gmail.com as soon as reasonably practicable and provide your order number and details of the issue.
Where appropriate, we may ask you to provide photographs or return the product so that we can assess the issue.
Your rights under the Australian Consumer Law apply regardless of any additional return or warranty policy offered by us.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in these Terms & Conditions is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law.
11. Refunds
Where you are entitled to a refund under these Terms & Conditions or the Australian Consumer Law, we will process the refund to the original payment method where reasonably practicable.
The timing of the refund appearing in your account may depend on your bank or payment provider.
We will not charge you a fee for exercising your rights under the Australian Consumer Law.
12. Promotions and discount codes
From time to time, we may offer promotional codes, discounts or special offers.
Unless otherwise stated:
- promotional codes must be entered at checkout;
- only one promotional code may be used per transaction;
- promotional codes cannot be exchanged for cash;
- promotions may be subject to additional terms; and
- promotions may not be applied retrospectively to orders already placed.
We reserve the right to withdraw or amend a promotion where reasonably necessary, subject to applicable law.
Nothing in a promotional offer limits your rights under the Australian Consumer Law.
13. Website content
All content on the Website, including text, photographs, graphics, logos, branding and other material, is owned by or licensed to Skin to Perfection unless otherwise stated.
You may access and use the Website for your personal, non-commercial purposes.
You must not reproduce, copy, modify, distribute, publish or commercially exploit Website content without our prior written permission.
14. Website availability
We aim to keep the Website available and operating correctly, but we do not guarantee that the Website will always be uninterrupted, secure or error-free.
We may update, modify, suspend or withdraw parts of the Website from time to time.
15. Third-party websites and services
The Website may contain links to third-party websites, social media platforms, payment providers or other services.
We are not responsible for the content, security, availability or privacy practices of third-party websites or services.
Your use of third-party services may be subject to their own terms and privacy policies.
16. Limitation of liability
To the maximum extent permitted by law, we exclude liability for loss or damage arising from your use of the Website or products purchased through the Website, except where that liability cannot legally be excluded.
Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.
17. Australian Consumer Law
Nothing in these Terms & Conditions is intended to exclude, restrict or modify rights or remedies available to you under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, or any other applicable law.
Where Australian Consumer Law applies, it will prevail to the extent of any inconsistency with these Terms & Conditions.
18. Privacy
We collect and handle personal information in accordance with our Privacy Policy, which forms part of these Terms & Conditions.
Our Privacy Policy explains what information we collect, why we collect it, how we use and disclose it, and how you can contact us about your information.
19. Changes to these Terms & Conditions
We may update these Terms & Conditions from time to time.
The version published on the Website will be the current version.
Changes will not retrospectively affect rights or obligations arising from an order that has already been accepted, except where required by law.
20. Governing law
These Terms & Conditions are governed by the laws of New South Wales, Australia.
Any dispute will be subject to the applicable courts and tribunals of New South Wales, subject to any rights you may have under applicable consumer protection laws.
21. Contact us
If you have a question about these Terms & Conditions, an order, a product or a return, please contact:
Skin to Perfection
Email: skintoperfection@gmail.com
Website: skintoperfection.com.au